Making the Call

How to run a website content audit

Summarize with AI

How many pages does your website have?

Most people running an established B2B company can't say within fifty, and that isn't a failure of attention. Sites accumulate. A services page splits into four. A campaign landing page from 2019 never gets removed. A staff member publishes six posts and leaves. Nobody decided any of this, it just happened, one reasonable decision at a time.

A website content audit is how you find out what you actually have and, more usefully, what you're missing. That second part is where most of the value sits, and it's the part most audits skip.

Inventory first, then the gap

Two different exercises get called the same thing, and separating them makes both work better.

A content inventory catalogues what exists: every URL, what it's for, when it was last touched, what traffic it gets, where it ranks. It's mechanical work and it's the foundation, because you can't reason about a set you haven't listed.

A content gap analysis is about absence. What do buyers search for that you have no page for? What do competitors publish that you don't? What questions does your sales team answer weekly with nothing on the site behind them?

The inventory tells you what to fix. The gap analysis tells you what to build. Companies that run only the inventory end up rewriting pages that were basically fine while the pages that would actually earn buyers stay unwritten.

Running the inventory

Start with a full list of URLs. An XML sitemap gets you most of the way, though it'll miss orphaned pages nothing links to, which are often exactly the stale ones worth finding. A crawl catches those.

For each page, record four things: its purpose in a few words, when it was last meaningfully updated, its traffic over the last twelve months, and whether it ranks for anything. Google Search Console gives you the last two at no cost and is more accurate for your own site than any third-party estimate.

Then sort every page into one of four decisions:

  • Keep. It works, it's current, leave it alone.
  • Improve. The topic is right and the page is too thin, out of date, or badly aimed.
  • Merge. Several pages compete for the same query and split your own rankings between them. Combine and redirect.
  • Remove. It serves no purpose. Redirect it to the nearest useful page rather than deleting it outright, so any links pointing at it keep working.

The merge decision is the one that surprises people. Four thin pages on overlapping topics reliably perform worse than one good page, because search engines have to pick between them and buyers landing on the wrong one bounce.

The gap analysis you can run without tools

Here's the cheapest high-value version, and it needs no software at all.

Ask your sales team for the last ten questions a prospect asked before signing. Not the questions you wish they'd ask. The actual ones, in their words.

Search each one. Note whether you have a page that answers it, and where that page ranks.

Questions your own salespeople answer every week, with no corresponding page on your site, are the highest-confidence gaps you will ever find. You already know a buyer with budget asked them, which is more validation than any keyword tool provides. And every one of them is a page your competitors probably haven't written either, because they're running the same generic content plan you were.

The competitive pass adds a second layer. List the four or five companies that appear when you search your main commercial terms, and note what they publish that you don't. The output that matters isn't a list of their pages to copy, it's the pattern underneath. Noticing that every competitor has a page per product line or per certification, and you have one combined page, is worth more than any individual title.

Three kinds of gap, three different fixes

Not every gap is the same shape, and treating them alike wastes effort.

A topic gap is a subject you don't cover at all. The fix is a new page.

An intent gap is a subject you cover in the wrong form. Answering a pricing question with a thoughtful essay when the searcher wanted a number and a range is an intent gap. So is answering a specification question with a case study. The fix isn't more writing, it's a different format.

A depth gap is a page that exists and is too thin to compete with what already ranks. The fix is expansion, but only with material a buyer needs, not padding.

Most companies assume they have topic gaps and actually have depth gaps. That's worth knowing before you commission twenty new pages.

The step people skip

Decide what not to fill.

A gap is only worth closing if the people searching for it could plausibly buy from you. Terms that attract students, job seekers, or your customers' customers will produce traffic and no quote requests, and an audit that ranks gaps purely by search volume will point you straight at them. We wrote about how this goes wrong in your SEO budget is being spent on the wrong audience.

Judge each gap on who is searching, not how many. A term with 40 searches a month from people specifying a product is worth more than one with 4,000 from people writing a dissertation.

How often to run a website content audit

Once a year is enough for most established B2B companies, with one exception: run it before a redesign, not after.

A redesign is the most common way to lose rankings, because rankings belong to URLs and a rebuild that thins content or changes URLs without redirects removes exactly what the page was ranking for. Doing the audit first means you know which pages are earning something before anyone decides they look dated. Our website redesign checklist covers the rest of that sequence, and why isn't my website showing up on Google covers what happens when it's skipped.

Common questions

What is a website content audit?

A structured review of everything published on your site, recording what each page is for and how it performs, then deciding whether to keep, improve, merge or remove it. A complete audit also identifies the pages you're missing, which is usually where most of the value is.

What's the difference between a content audit and a content inventory?

The inventory is the catalogue: every URL, its purpose, its performance. The audit is the judgment applied to that catalogue, plus the analysis of what's absent. You need the inventory first, because you can't evaluate a set you haven't listed.

How do I run a content audit without tools?

Ask your sales team for the last ten questions prospects asked before signing, search each one, and check whether you have a page that answers it. Questions your salespeople answer weekly with nothing on the site behind them are the highest-confidence gaps available, and the exercise costs an afternoon.

How often should we audit our website content?

Annually is enough for most established B2B companies. The important timing rule is to run it before a redesign rather than after, so you know which pages are already earning traffic before anyone decides the site looks dated.

Should we delete pages that get no traffic?

Usually redirect rather than delete. A page with no traffic may still hold links pointing at it, and deleting it outright turns those into errors. Redirect it to the nearest genuinely useful page, and only remove it entirely if nothing links to it and nothing ever did.

What should be included in a website audit?

A content audit covers what the pages say and whether they serve a buyer. A full website audit adds technical health, speed, mobile behavior, structured data and conversion paths. They're often sold together, which is fine, as long as the report separates what needs writing from what needs engineering.

Website redesign vs refreshSEO (search engine optimization)Bounce rateServices pageCase studyLanding pageContent inventoryXML sitemapContent gap analysis
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